Customer Services Department


Customer Services
Friendly and efficient
We aim to provide a friendly and professional first point of call for our customers and other contacts; between us we have extensive knowledge of the company, its history and its services. You can rely on us to help you resolve any queries you may have.

Subscription renewal process

UK & Overseas:
Customer Services is involved in a wide range of activities but our primary responsibility is managing the subscription renewal process for both Nielsen BookData and Nielsen BookNet services. We ensure the subscription process runs smoothly and that there is no disruption to your service. 


Free trials
FREE TRIALS are available for our online services, to take advantage of these offers either click on the right hand links or email:


Enhanced Service Options
Dependent upon the service you currently take you may find that for a small outlay you can either increase the frequency that you receive a service or go online to gain access to an improved service that provides more up-to-date information. To find out more and any additional cost, contact:

Price Lists
Our price lists run from 1st January to 31st December; all prices quoted exclude VAT at the current rate of 20.0%

BookNet Services (price available on application) email:


Update your contact details
It is very important that we have your latest contact information so that we can contact you regarding your service (changes affecting your subscription or technical problems we might encounter from time to time) and by communicating electronically we help the environment. Please send any contact detail changes to:

International Contacts 
Nielsen BookData, BookNet & BookScan South Africa
BookData SAPnet is the brand used to promote our services via Publications Network (Pty) Ltd t/a SAPnet