Support, Maintenance and Training

Full support and maintenance is provided with Desktop*EDI. Comprehensive training is also available both on- of off-site. This is recommended in order to take full advantage of the capabilities of Desktop*EDI. The following support and maintenance is provided:

  • software support between 9am and 5pm (British Time) Monday to Friday, excluding British public holidays (Tel: +44 (0)8705133165).
  • network support, 24-hours per day and 365 days per year. 
    (Tel: +44 (0)8705133165).
  • product error correction.
  • on-site consultancy and project management services are also available from Nielsen BookNet - please contact us.

NOTE:

  • Desktop*EDI updates are available to the user as part of the annual software maintenance charge. Support of previous versions will be withdrawn 12 months after the date of issue of the new version. All users are therefore encouraged to implement the latest version of Desktop*EDI at all times.
  • Support and Maintenance is only provided by Nielsen BookNet for those products and services that are contracted by Nielsen BookNet.
  • If you are not using the latest version of Desktop EDI software 3.7, please email: Tony.Wareing@nielsen.com  to obtain a version of our latest Desktop EDI manual.